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Black screen after server select

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TR-Snafu

TR QA
Posts: 321

Black screen after server select

Post#1 » 02 Dec, 2018 2:09 pm

Getting a long black screen after selecting server is a known issue. Some people may take up to 20 minutes to load while sitting on this screen. This only happens on the first load of the game and afterwards will be fine.We are looking into the issue , but could use your help in narrowing it down.

If you experience a long time on the black screen (more than a minute or so) can you please post your system specs below.As much of the info as possible would help a lot.

CPU-
Ram type(ddr3 ddr4 etc) and amount-
Video card-
Operating system-
if you are using a SSD or a HDD-
Internet connection speed-

Silantra
Posts: 3

Re: Black screen after server select

Post#2 » 02 Dec, 2018 7:16 pm

Gotcha, I will start the game again and go do something else for 30 minutes or so. Thanks for letting me know!

Silantra
Posts: 3

Re: Black screen after server select

Post#3 » 02 Dec, 2018 7:22 pm

CPU-Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Ram type(ddr3 ddr4 etc) and amount- 16 GB I think is ddr3
Video card- GeForce GTX 970
Operating system- Win 7
if you are using a SSD or a HDD- HDD
Internet connection speed- FIOS 75/75 fiber optic

Silantra
Posts: 3

Re: Black screen after server select

Post#4 » 02 Dec, 2018 7:28 pm

It worked! I see the character screen. Thank you :)

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MisterVertigo

Early Access
Posts: 6

Re: Black screen after server select

Post#5 » 09 Feb, 2019 3:47 am

I just came to the forums to see what I could find about this, and it's the first post!

I think it's been over a year since I last played and wanted to check it out and see what's new. I uninstalled and reinstalled. I'm still waiting on the black screen now so hopefully it will load up here soon. Here are my specs:

CPU- Incel i7-5820K @ 3.30GHz
Ram type(ddr3 ddr4 etc) and amount- 16GB
Video card-NVIDIA GeForce GTX970
Operating system-Windows 10
if you are using a SSD or a HDD-Regular spinning HDD
Internet connection speed-150MB Cable connection

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