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Please search these questions. If you are still stuck or do not find your answer here we kindly ask you to submit one ticket per topic (i.e order). We will reply you within 24 hours except on weekends and public holidays. For a faster reply, please be as descriptive as possible.

DirectX and other common issues.

Here is a list of fixes for common issues that get reported:

1) DirectX 9.0c

Make sure you have this package for DirectX 9.0c as Windows 10 doesnt have all of the required dll's by default and some people don't have Direct X 9 properly installed:

  • Use this link: https://www.microsoft.com/en-us/download/details.aspx?id=8109
  • Click Download DirectX End-User Runtimes (June 2010)
  • Choose what Microsoft recommendations you want (often uncheck all and click no thanks and continue)
  • When it's downloaded, run it and install

2) Drivers

Also please make sure to update all drivers on your machine, we recommend going to manufacturer's site and finding the drivers you require, as using other software to do this can often have adware or spyware.