Knowledge Base

Please search these questions. If you are still stuck or do not find your answer here we kindly ask you to submit one ticket per topic (i.e order). We will reply you within 24 hours except on weekends and public holidays. For a faster reply, please be as descriptive as possible.

How to submit or post your logs

To find your Hero Engine logs please type the following into your window search bar or run bar   %localappdata&\Heroengine\Logs

Submit this file as an attachment when filing a ticket with the help desk here: 

If you prefer to post them publicly on the forums you may add an attachment via the tab under the reply window in this thread: