Knowledge Base

Please search these questions. If you are still stuck or do not find your answer here we kindly ask you to submit one ticket per topic (i.e order). We will reply you within 24 hours except on weekends and public holidays. For a faster reply, please be as descriptive as possible.

Game crash error 805157 (or something similar)

This error indicates that the account server believes you are already logged into the world and is not allowing you to re-enter. In many cases this is a transient issue which will correct itself within a few minutes.
If you continue to receive this error, please open a support ticket online at
Please include your server, character name and location you were last logged into and we will attempt to free up your character.