Knowledge Base

Please search these questions. If you are still stuck or do not find your answer here we kindly ask you to submit one ticket per topic (i.e order). We will reply you within 24 hours except on weekends and public holidays. For a faster reply, please be as descriptive as possible.

I am an old backer, how do I get a Steam key?

All pre-Steam backers that are eligible for the full game on Steam if you pledged $20 or more any time between 5 June 2012 and 31 December 2014. If you only have the stand alone and would like to convert it to a Steam account and are a pre-Steam backer, please fill out a ticket here with the following information:

  • Email used at the time (must be verifiable)
  • Date of pledge
  • The Repopulation (HeroGames) key given
  • Steam Profile Name and link

If you purchased the stand alone game after post launch and did not select the Steam version, you will have to go through Steam to purchase the game for that client.